Privacy Policy

The short version. We collect what we need to run your fleet account: your account details, your vehicles, and their trips. We use it to run and improve the service. We don't sell it or use it for advertising. A few companies help us run it. You can ask us to delete your account by emailing support@simpletelematics.com.

This covers our website, the dashboard, and the mobile app.

What we collect

• Account and what you enter
  Your name and email, and the vehicles, beacons, maintenance records, and shops you add.
• Location
  Precise location from the app, including in the background while your phone is locked, to log trips, speed, and mileage. Owners and team members see it in trip history.
• Beacons and camera
  Each beacon's hardware address and battery level. The camera only scans a beacon's QR label, and we keep no photo. Motion and Fitness readings stay on your phone.
• Your phone
  An account ID, IDs the app and Apple create, the phone's name, push tokens, the app version, your location setting, and short diagnostic reports.
• Website and dashboard use
  Page views, clicks, forms, errors, and, on the dashboard only, a replay of how you use the pages. Typed input is masked in the replay; other text shown on the page, such as vehicle names and addresses, is recorded. The website has no replay. Visits before you sign up in the same browser are linked to your new account. After you sign in, we attach your account ID, email, and name to your visits and count beacon setup steps.
• Chat, email, and requests
  Your name, email, and message, to reply and, if you asked, tell you about product updates, never for unrelated marketing. The website has no feedback or sign-up form. Those are email links, so your message goes to our inbox and your email provider. Feature Requests posts and votes carry your name and email.
• Your agreement
  Which version of this policy and the Terms you agreed to, when, and on which platform.
• Lock screen card and widgets
  Vehicle name, status, and maintenance counts, never an item's name or cost, visible to anyone holding your phone.
• Internal alerts
  Alerts to us about new accounts and vehicles carry their names and the new user's email.

Who helps us run it

Providers handle data only to run SimpleTelematics for us: website and dashboard hosting, database, analytics, chat, email, payments, a bot check, app updates and push alerts, maps and address search, and a U.S. government vehicle database. Your card number goes straight to our payment processor. Servers may keep standard logs, including IP addresses. The bot check (on sign-in, sign-up, password reset, team invitations, and the app's sign-in and fleet-code screens) sees your browser, device, and IP address, and we only get pass or fail. The app's update provider receives your IP address each time the app opens. We send only a vehicle's VIN to the government database.

Maps and addresses

The dashboard shows the map, turns trip and parking coordinates into addresses, suggests your business address, and looks up shop details through Google Maps, which handles that data under the Google Privacy Policy.

When you add or log a shop, we send the name you type, its address, and your approximate location, rounded, so nearby shops rank first. It comes from one of your vehicles or, if none, your network location, and we don't store it. While Other shops is on, the live map searches by itself as an owner or administrator moves it, sending only a rounded map-area center and the business types you ticked. We don't save results unless you choose Add to my shops.

If our daily allowance for address suggestions runs out, the business address text you type goes to a public address search service.

When you search for your business address, we use your approximate location, rounded to about 10 km, to put nearby addresses first. We do not store it.

Vehicle links and QR codes

Owners and administrators can create a link and QR code for a vehicle. Anyone with the link, or who scans the code, can open a read-only page without signing in. It shows the vehicle's year, make, model, engine, trim, drive type, plate, the last 8 characters of its VIN, current mileage and when it last changed, your company name, and its maintenance items with their status and last done date. It shows no costs, notes, drivers or locations. You can turn a code off or replace it at any time. The link can also appear in our hosting logs. Treat the link like a key: anyone who has it, or sees a printed sticker, sees the same page.

Cookies

The analytics cookie holds an anonymous ID shared by the website and dashboard. It carries no advertising ID and does not follow you to other companies' sites. The chat on our support page loads from Chatway, which stores its own cookies or browser data. It loads on that page only. Our fonts are served from our own site, so loading them sends nothing to Google. Our service does not respond to Do Not Track or Global Privacy Control signals.

Security

We use HTTPS in transit, limit each account's data to its own members by role, and our sign-in provider stores passwords hashed. No method of transmission or storage is 100 percent secure, and we use commercially reasonable means to protect your data.

Keeping data and your choices

We keep account, trip, location, vehicle, and beacon data as long as your account exists. Shops stay until you remove them. Website emails are kept until you ask us to delete them. Providers and logs follow their own schedules.

Email us to see, correct, or delete what we hold, to delete your account (we delete your account data ourselves, including your agreement record), or to stop product update emails.

California residents

We don't sell or share personal information, and haven't in the past 12 months. In that period we collected identifiers, precise location, network activity, fleet information you enter, and billing information, from you, your use of our products, and our providers. Precise location is sensitive personal information, used only to provide the service. Except in a business transfer, we disclose information only to the providers above, and use it to run and improve the service.

California residents can ask us to disclose, correct, or delete their information, and to appeal a denial, by emailing us with the subject "California Privacy Request." You won't be treated differently for using these rights. We verify your identity first and respond within 45 days. An authorized agent may submit a request with proof of authorization.

Business transfer

If we are part of a merger, acquisition, or asset sale, personal data may be transferred. We'll tell you before it becomes subject to a different privacy policy.

Children and changes

This is a tool for businesses, not directed at children under 16, and we don't knowingly collect their information. If what we collect changes, we'll update this policy and its date, and we'll tell you before using your information for something materially different.

Contact

Questions or requests about your data: support@simpletelematics.com.